Workplace Conflict Resolution †a Case Study - 852 Words

Workplace Conflict Resolution – A Case Study Posted on October 13, 2009 Leaders frequently face situations where conflict arises in the workplace and they’re called upon to resolve the situation. Although conflict is not generally regarded as a positive experience it actually can be a key opportunity to create change that will reduce friction in the workplace. We can begin to defuse conflict by understanding what it is and implementing some practical strategies to manage it. Conflict is a natural part of the workplace experience; people do not see eye to eye on everything and often dig in and defend their positions. Conflict arises when individuals do not see the world in the same way. The trap we fall into is assuming that conflict†¦show more content†¦Tom has tried everything he knows to smooth things out but the two still spar frequently. This chronic pattern has led to disciplinary action by Tom and complaints to human resources by Tina. Both parties are productive employees who love the company and their jobs but do not know how to move beyond all this conflict. Tom realizes that in order to build an effective team he has to have Tina on board but he doesn’t know how to do it. He knows that by using Tina’s skills and energy he will look better and the company will benefit. But how to do it? Following our common-sense approach Tom asks Tina to sit down and talk. It’s important to mention first that managers benefit greatly by putting in place some key elements that lead to successful conversations such as meeting at a mutually convenient time, no distractions or interruptions allowed, no agendas, a calm environment and unrestricted time to talk. When we set up an environment conducive to relaxed conversation we create a greater likelihood of success. A small investment in time up front to talk in depth can more than make up for the countless lost hours and cost devoted to ongoing conflict. They begin the conversation and together they discover that one issue at hand is that Tina prefers to work with less supervision. They agree that they will talk about that one issue and name it, â€Å"Tina working with less supervision.† The next thing they do is that each talks about what he or she thinks about Tina workingShow MoreRelatedConflicts And Conflict Resolution Process1671 Words   |  7 PagesConflicts are inevitable in any human s’ interaction which makes their occurrence normal in the workplace. Conflict can be caused by imbalance of power and communication barriers that arise from the social structure or individual interpersonal’ perceptions, assumptions and expectations. The interpersonal conflict has a huge impact on the individual himself and extends to the workplace. The Human Resources (HR) role comes in light to attempt to help in the conflict resolution process. Human resourcesRead MoreGender and Culture Conflicts at Work858 Words   |à ‚  3 Pagesï » ¿Gender and Culture Conflicts @Work There are a number of conflicts at my workplace. One of which that is related to gender is the differences in conflict management and conflict interaction with respect to gender. I noticed differences in how women react to and engage in conflict as compared with men. While differences are good in some cases, these differences, particularly with respect to conflict (in general) can exacerbate the conflict or redirect it such that the conflict does not get resolvedRead MoreThe Importance Of Guidance For Leaders And Employees1097 Words   |  5 PagesIntroduction: A successful leader must communicate effectively with their staff and remains supported when difficult issues arise within the work environment. Conflicts among staff is a major issue within the healthcare system and often time occurs between physician, nurses, patients and their family. 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Internal conflict will result in the scrutiny of organizational habits and help expel practices that may be hindering the future ofRead MoreRecent Customer Service Issues Within Cricket Equip1345 Words   |  6 PagesLead effective workplace relationships Assessment Task 2: Project Part A Agenda Template To: ben@cricketequp.com.au ,sam@cricketequip.com.au, ruth@cricketequip.com.au From: ken@cricketeqip.com.au Subject: Recent customer service issues within Cricket Equip Date: 20/03/16 Meeting topics to be discussed 1. Meeting opening and welcome 9.00am-9.30am 2. Current customer service complaints within Cricket Equip 10.30am -11.00am 3. Cricket Equip customer service standard and procedures 11.00am-11Read MoreEffective Communication Skills Are Essential For Success1222 Words   |  5 PagesIndividuals today in the workplace need to effectively communicate with employees, customers and potential clients. 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The Impact Of Divorce On Childhood Development - 2370 Words

The Impact of Divorce on Childhood Development Based on the Ecological Systems Theory Gianna Marie Helmer, LPN Excelsior College Abstract The first three years of a child s life are the most significant for growth and development, both mentally and physically. Young children perceive situations and events that occur in their environment differently depending on their developmental stage. Urie Bronfenbrenner is a psychologist that came up with the Ecological Systems Theory which is a modern theory of development. The Ecological Systems Theory was created into a model that has multiple system levels. The first level that directly impacts a child the most is called the microsystem and this system consists of family, peers, school, and health services. Divorce is being seen more often in society today and is happening earlier. Divorce can be very traumatic to a child even if the divorce was mutual and as peaceful as possible; imagine if it was a bad divorce? This puts stress and anxiety on young children and can affect their development. More and more studies are being conducted in the last thirty years showing the negati ve effects divorce has on young children. The more we find out exactly how and why it affects children so greatly we can come up with recommendations and strategies to help deal with it in a way that will not hinder the child s development. This paper will connect the modern day developmental perspective with studies that have shownShow MoreRelatedA Society Of Family Life992 Words   |  4 PagesChanging Nature of Childhood) by Deborah Chambers explores further into post-divorce families and the impact of new media, discovering the effects it has on young people and children in family homes. Chamber’s also addresses aspects such as race, ethnic identity and gender comparing individual values to cultural customs of today’s society and the diversity of family life. 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Early into our relationship I realized underneath this assuring exterior, was a broken, unstable man. He had issues with trust, and he always took many health risks. He explained to me how hard it was for him to attach himself to people because he figured they would leave anyways. Nothing is forever. he seemed to believe. On topRead MoreArticle Critique : The Journal Of School Psychology1334 Words   |  6 PagesAlyssa J. Brincka Arizona State University â€Æ' Article Critique The Journal of School Psychology published an article in 2014 titled Divorce, approaches to learning, and children’s academic achievement: A longitudinal analysis of mediated and moderated effects. The article was funded through grants from the National Institute of Child Health and Human Development and the Institute of Education Sciences (Anthony, DiPerna, Amato, 2014). Lead author Christopher J. 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In 1950 the ratio of divorce to marriage was one in every four; in 1977 that statistic became one in two. Currently one in every two first marriages results in divorce. In second marriages thatRead MoreEffects of Non-Normative Life Events on Preschool and Middle Aged Children; Cognitive and Socioemotional1627 Words   |  7 Pagesquestion of what the effects are of non -normative life events on preschoolers and middle childhood aged children; cognitively and socioemotionally. This is very dear to me as I have two young children as well as older step children that have dealt w ith medical conditions with their father and I, as well as divorce with my older step children. Many factors in a child’s life from birth to adulthood can impact how they grow not only cognitively, but socioemotionally. As many children are differentRead MoreEssay about Social Work and Child Development1704 Words   |  7 Pageswhat kind of impact that could have on that individual’s life. Before that time, children were seen as extra farm hands and generally as cheap labor. Families did not look at how the children were treated and the possible impact on their development. Later, Erikson and Piaget furthered the study of development and expanded the road that Freud had pioneered. While all consider Freud the father of psychoanalytic thinking, few turn to many of his first theories in reference to development. Freud forgedRead MoreDivorce Has A Huge Impact On My Life1668 Words   |  7 Pagesto a divorce. Since I was extremely young, I cannot remember how it affected me. But once I got into grade school, I was in great knowledge that something was different. I then started to understand the affects my parents’ divorce had on me such as anger, resentment, feeling of loneliness, and prob-lems with communication. Now that I am a young adult, I still feel like I am being affected by those same problems except now I am able to control myself when I start to feel the symptoms. Divorce has hadRead MoreEssay on Examining Kurt Cobains Personality1417 Words   |  6 Pagesborn in 1970. Cobain’s family had a musical background, and by age four Cobain was singing and playing piano. Cobain’s parents divorced in 1976, about which Kurt said â€Å"I had a really good childhood up until I was nine, then a classic case of divorce really affected me† (â€Å"Family Values,† 1992). After the divorce, he lived with his mother, but after about a year moved to Montesano, Washington, to live with his father. He spent a lot of time bouncing around between family and friends, and by high school

Market Entry Plan free essay sample

The Aluminum market in Europe does not have a good prospect to be expanded. Alcoa claimed that it will shut down the factory in Portovesme, Italy, and reduce the output of the factory in Spain. This is because Alcoa and European commission have argued for the power supply contract for a long time. Moreover, the European debt crisis led to a depressed economy. Thus, Alcoa decided to turn its market out of Europe and then start to look for other oversea markets. Although, Africa is one of the poorest continents of the world, in some countries, such as Mozambique, the economy has been growing steadily. From this prospective, we recommend Alcoa to open up the market in Mozambique, South Africa. We conducted the research based on sources from on-line resources. Our proposal focuses on analyzing the operation of Alcoa and the opportunity of a new market. 2. About Alcoa Alcoa is the world’s most famous producer of aluminum and fabricated aluminum, and it is the biggest miner of bauxite and refiner of alumina. Alcoa has over 61,000 employees and over 200 locations in 31 countries. Alcoa not only provides hard alloy extrusions, forgings, Alcoa ® wheels, but also has its expertise in other light metals. The sales of Alcoa were $25 billion in 2011. 2. 1 Brief History Aluminum Company of America (Alcoa Inc. ) has 120-years’ history. During the 1920’s, Alcoa monopolized aluminum production in North America and produced more than 63 percent of the world output. At the end of World War I, Alcoa produced excessive capacity, especially for civilian uses. However, the war made Alcoa realize that it was very important to improve the quality of product, and Alcoa invested more money in research and development. In 1925, Alcoa entered the first external market, Canada, and it held over half the rimary aluminum in the world. In 1958, Alcoa started the first major overseas mine-to-metal venture in Suriname. After the successful venture in Suriname, Alcoa decided to expand the offshore ventures. In 1960s, Alcoa developed operations in Australia and Brazil. At the same time, Alcoa drove the strategy to focus on commercial real estate construction and fabricated products. The Easy-Ope n aluminum technology made Alcoa hold a large percentage of the canned beer market. In the 1970’s, Alcoa continuously expanded the overseas market and used mathematic modeling to control the production. In the 1980’s and the 1990’s, Alcoa focused on producing non-aluminum products and was concerned about safety. From 2000 to present, Alcoa has made strategic mergers and acquisitions, such as Alumax, Reynolds. 2. 2 Business Operation Alcoa Business System (ABS) is the core used to manage Alcoa businesses. Here are its three principles: ?Make to Use The first principle is based on customers’ will and demand, such as single-piece production, on demand; defect free, at the lowest possible cost, made safely. ?Eliminate Waste The second principle aims at exposing and solving problems and focuses on cost cutting and cost saving during all their manufacturing and business processes. ?The People Linchpin the System The third principle is concerned with creating on environment which satisfies people. Also, Alcoa tries to identify and solve problems, and link to their transition from make to inventory to make to use. 2. 3 Product Scope Alcoa produces various products, such as flat-rolled products, hard alloy extrusions, and forgings; as well as Alcoa ® wheels, fastening systems, and precision. Here are some important products of Alcoa: ?Aerospace Alcoa is the world leader in single-crystal technology for advanced castings that withstand the extreme temperatures of clean-burning aero engines. ?Automotive Alcoa builds a better car, truck, trailer or vessel. The reason for this is using more aluminum to reduce the overall weight of the vehicle, which significantly reduces greenhouse gas emissions. ?Building Construction Alcoa has always offered unique advantages for designing the shape, appearance and sustainability of modern buildings. These new aluminum components can achieve green building standards. Alcoa also provides high-performance glass, which allows for efficient light control, lower energy consumption, corrosion-resistance and immunity from the harmful effects of UV rays. ?Packaging Aluminum packaging solutions deliver freshness, convenience, and security for food, beverages and other products. For example, the aluminum bottle offers premium, high-end packaging options. 2. 4 Targeted Market According to the statistics, Asia, North America and Western Europe are the top three aluminum consumption areas in the world. In Asian region, such as China, Korea and India, these developing countries have an increasing demand for aluminum. However, the total amount of aluminum consumed in America, Canada and Japan experienced a downward trend. At this point, Alcoa’s target market should pay more attention to China and India. Besides, although Africa is endowed with natural resources, aluminum resources have no commercially exploited value. Therefore, all the producing raw materials are dependent on imports from foreign countries in South Africa. In other words, Africa is mainly producing primary and secondary aluminum products. As a result, if Alcoa exports other forms of aluminum products to Africa, Alcoa will gain a huge profit. Figure 1: Target Market of Alcoa 2. 5 Strength and Weakness Alcoa is the world’s largest miner of bauxite and refiner of alumina. Also, it has a long history started in 1888 so the company is an expert in administration and producing. In addition, Alcoa is the leading producer of primary aluminum and fabricated aluminum all over the world. Alcoa has received many records and good will, such as 100 Best Corporate Citizens 2012—Corporate Responsibility Magazine. What is more, advanced techniques and unremitting effort in innovation make its products and services play an important role in the aluminum market. However, Alcoa is faced with the problem of pollution. For example, Alcoa’s pollutions made the residents who lived six kilometers away from the factories get sick. As a result, Alcoa was punished by the government in Australia. 3. New Oversea Market: Mozambique Located in Southeast Africa, bordered by the Indian Ocean to the east, Mozambique is one of the poorest countries in the world. Mozambique is abundant in rich and extensive natural resources, and its economy is based largely on agriculture. Today, the economy is growing very fast in Mozambique, and the developed legal system makes Mozambique become a hope in this poor continent. We recommend Alcoa to enter this market, because of the prosperous development of Mozambique. 3. 1 Economy in Mozambique Mozambique is in the poorest region in the poorest continent of the world, Sub-Saharan Africa. Besides, it was considered as the second poorest country, with a per capita GDP below the African average. 4 percent of the population of Mozambique was below the poverty line in 2008. But, economic growth in Mozambique has been strong since the country’s civil war ended in 1992, and it has emerged as one of the fasted growing economies. Since 1996, economic growth has been stable; the economic growth rate was around 6. 2 percent in 2009. The inflation rate has been around its lowest level in a decade. Also, the rea l income grew rapidly, and it tripled in the same decade. Moreover, the real income has grown by 14 percent in 2001 and 11 percent in 2002. However, Zimbabwe, a neighboring country, has declined 8 percent in 2001 and 6 percent in 2002. Currently, more foreign firms have invested in Mozambique, and these firms are mostly in the aluminum industry and mining industry. The foreign enterprises can enjoy tax privileges in Mozambique. In 2010, UK exported around 112 million pounds to Mozambique with imports at almost 78 million pounds. A British mining group has invested 1. 3 billion dollars in the country, which covered aluminum industry, tourism, and it leads to much foreign exchange. The large towns and cities have been promoted by the influence of foreign investment; however, the influence does not apply to the rural area in Mozambique. We can infer that the economy in Mozambique is the hope of this region, comparing to other country in Sub-Saharan Africa. 3. 2 Political System in Mozambique During the civil war, the politics and economy were disrupted. Since the end of the civil war, the political situation in Mozambique has been stable. The government is determined to maintain national unity, and implements appropriate and pragmatic politic policy. Mozambique held the first democratic elections on October 1994, under international scrutiny. Although some limitation exists, for example, the electoral process was boycotted in municipal elections in 1998; this election system can help the electorate to express their will. Mozambique now has developed an elected democracy, which gives rise to a strong legal system. Moreover, a good legal system protects private property and provides incentive to people to invest and produce by both domestic and foreign investors. 3. 3 International Relationship Mozambique has very close relations with its formerly British-ruled neighbours in Africa, because these countries shared experience that fought against white rule. This led to Mozambique joining the Commonwealth in 1995. Mozambique also dispatched troops to contribute to the United Nations, helping them in peacekeeping affairs in Burundi, and participated in South African Development Community peacekeeping training and planning. 3. 4 Aluminum industry in Mozambique 3. 4. 1 Brief Introduction of the Market Alcoa is located in 31 countries all over the world. However, it is only located in two countries in Africa: Morocco and Guinea. To start up a new business in Africa is a brand new challenge for Alcoa. Mozambique is growing rapidly in recent years. The Aluminum industry has a very significant impact on this country’s economy. In order to attract foreign investment and capital, Mozambique’s government takes special policy. The country is not the producer of minerals, but the overseer and promoter of mining activities. This is good news and a great chance for Alcoa to enter the aluminum market in Mozambique. The development of Mozambique’s economy urges big companies’ entry like Alcoa to provide funds and advanced technique. The labor wage is low there, which is also a benefit for Alcoa. Aluminum is a key element in Mozambique’s economic growth. The export of aluminum accounts for nearly 60% of the country’s total export amount. The strongest rival is Mozal, which is the largest company among the country. However, the potential market is still huge. The construction of buildings and machines for production are all relative with aluminum. The fast growth of economy in Mozambique will drive the demand of aluminum. The domestic market can not satisfy the demand and will turn to foreign companies or investment. It provides a great opportunity for Alcoa to gain a sizable market share in this new market. 3. 4. 2 Operation in Mozambique ?Geography Mozambique lies beside the Indian Ocean in southern Africa, and this convenient location is good for delivering goods or trading with others through marine transportation. Besides, it is relatively easier to generate electricity here by taking advantage of sea water at a coastal position. ?Natural Resources Mozambique is well endowed with natural resources, such as coal, titanium, natural gas, hydropower, tantalum, and graphite. However, the country’s natural resources are not fully exploited. Mineral resources such as gold, gemstones and bauxite have not been mined yet. Mozambique’s natural wealth can satisfy Alcoa’s demand for natural resources. ?Transportation Under great efforts, Mozambique’s transportation infrastructure has been improved in recent years. The Africa Infrastructure Country Diagnostic (AICD) aimed at improving current infrastructure conditions in Africa. The first phase of the AICD focused on 24 countries that together account for 85 percent of the gross domestic product, population, and infrastructure aid flow in Sub-Saharan Africa. Mozambique was included in these 24 countries. Transportation plays an essential role in a company’s business plan to purchase raw materials or deliveries of finished goods to customers. ?Local Government Policy Since its first trade policy review in 2001, Mozambique has taken actions to liberalize its trade regime. Its tariff was reduced in 2002 and again in 2007, with maximum rates lowered from 30% to 20%. Therefore, it is a piece of good news for foreign companies to directly invest in this market. ?Workforce Mozambique is a developing country. Compared to developed countries, Mozambique’s labor cost is relatively low. As a result, it helps Alcoa reduce costs and increase revenue. Take the minimum wage for a 19-year old worker or an apprentice for an example: in Mozambique, the wage is 80. 5 US dollars per month, Australia is 1597. 1 US dollars per month, Brazil is 299. 6 US dollars per month, Jamaica is 215. 0 US per month, and China is 182. 5 US dollars per month. ?Economic Condition The economy was boosted in many aspects, such as mining, financial service and construction, which helped to push GDP real growth rate to 7. 2 percent in 2011. Moreover, the consistence of high foreign direct investment (FDI) inflows, along with strong agricultural growth and infrastructure investment will drive growth to 7. 5 percent and 7. 9 percent in 2012 and 2013. Good economic conditions indicate Alcoa can gain huge potential profits. Figure 2: Real GDP growth of South Africa ?Advanced Technology Alcoa is the world’s third largest producer of aluminum so it implies that Alcoa has advanced technology and equipment. It well known that Mozambique has abundant resources, but aluminum firms in Mozambique can only produce limited types of aluminum products out of technology problems. Under this situation, with its advanced technology, Alcoa can produce aluminum products which are extremely demanded by Mozambique’s market. 3. 5 Competitors: Mozal: Mozal, an aluminum smelter is belong to BHP Billiton, is located in the Maputo province of southern Mozambique. Mozal was the first major project for BHP Billiton in Mozambique and it was Mozambique’s largest private investment in the past 30 years. BHP Billiton is a leading global resources company and one of the world’s largest producers of major commodities. Mozal is one of the largest smelters in Mozambique; the output of Mozal is more than 500,000 tones of aluminum per year. In the two construction phases, the project of Mozal contributed more than 160 million to the local economy. Especially the employment of Mozambican, which make good use of the local labor and stimulate the local’s contractors and suppliers’ profit. The local government and the Mozal’s operations teams have created a great achievement by cooperation. Harmonious industrial relations were created during the construction period; no days were lost because of any industrial action. The local government and the Mozal have benefited a lot from needs-based infrastructure, social and community development projects. It’s a kind of win-win cooperation. 4. Evaluation Alcoa’s expansion in to Mozambique is a bold attempt as Alcoa does not have much experience of open up a new business in Africa. However, as one of the most famous companies in aluminum industry, it can provide adequate funds and mature management to support the operation in Mozambique. This country’s development relies greatly on foreign companies’ investment. Government in Mozambique will provide preferential policy to Alcoa. Besides, the low labor cost in Mozambique helps Alcoa to save operation cost. Although Mozal, the strongest competitor, has taken the largest project in Mozambique, the potential for Alcoa to enter this market is strong. Alcoa has built up a good reputation, with a long history and rich experience in aluminum industry, and this cannot be competed by Mozal. We recommend that Alcoa should seize this opportunity to enter the aluminum market in Mozambique with its advanced technology and experienced management.